[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi split ac totally defected and their engineers could not repair more

Address:Gurgaon, Haryana, 122001
Website:www.hitachi-hli.com

Sir,
I have purchased Hitachi split ac on dated 28/04/2013 from malhotra electronics jacobpura gurgaon. But it is not working properly since the date of purchase and totally defective piece, which Hitachi engineers could not repair. So much water is coming out inside the room and their engineers were failed to resolved this problem. I am calling them and paying on each and every time but Hitachi engineers are unable to resolve the problem. Their engineer broken my room wall and spoiled full wall. They refused to repair it and could not resolve the problem till today. I explained to Hitachi customer care executives several times by phone, but they could not help me to resolve the problem. Hitachi has given so much financial, emotional, physical and mental stress. Now I want to replace my split ac and get a new split ac from Hitachi soon. Kindly look into the matter and solve it a.S.A.P and oblige.
Regards,
Sanjeev kumar
Gurgaon
Haryana
Ph.[protected]
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Jun 18, 2017
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
May 10, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear sanjeev kumar,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
May 12, 2017
Updated by sanjeev kumar
No one has resolved my problem till today.
May 17, 2017
Updated by sanjeev kumar
Hitachi had failed to resolve my problem. Also Hitachi is not replacing my ac after a long reminders.
Verified Support
May 17, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear sanjeev kumar,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Hitachi
May 18, 2017
Updated by sanjeev kumar
Hitachi had not replaced their defected ac till today after several reminders
May 26, 2017
Updated by sanjeev kumar
AWAITING FOR STRICT AND PROMPT ACTION
May 30, 2017
Updated by sanjeev kumar
Waiting since May 10, 2017
Verified Support
Jul 19, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Sanjeev kumar,

Our team got in touch with you and you refused to pay service charges.Please drop us an email at hitachiindia.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Hitachi
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