[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi split ac totally defected and their engineers could not repair more

Address:122001
Website:www.hitachi-hli.com

Sir, I have purchased Hitachi split ac on dated 28/04/2013 from malhotra electronics jacobpura gurgaon. But it is not working properly since the date of purchase and totally defective piece, which Hitachi engineers could not repair. So much water is coming out inside the room and their engineers were failed to resolved this problem. I am calling them and paying on each and every time but Hitachi engineers are unable to resolve the problem. Their engineer broken my room wall and spoiled full wall. They refused to repair it and could not resolve the problem till today. I explained to Hitachi customer care executives several times by phone, but they could not help me to resolve the problem. Hitachi has given so much financial, emotional, physical and mental stress. Now I want to replace my split ac and get a new split ac from Hitachi soon. Kindly look into the matter and solve it a.S.A.P and oblige.
Regards Sanjeev kumar Gurgaon Haryana Ph.[protected]
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Jun 22, 2017
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
May 17, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear sanjeev kumar,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Verified Support
May 19, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear sanjeev kumar,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Hitachi
May 21, 2017
Updated by sanjeev kumar
Hitachi had not replaced their defected ac till today after several reminders
Verified Support
May 22, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear sanjeev kumar,

We are in follow up with the concerned team and will update accordingly.

Regards,
Team Hitachi
May 23, 2017
Updated by sanjeev kumar
Hitachi had neither contact to replace nor replaced their defected ac since May 17, 2017 to till today after several reminders
May 26, 2017
Updated by sanjeev kumar
AWAITING FOR STRICT AND PROMPT ACTION
May 30, 2017
Updated by sanjeev kumar
waiting since May 17, 2017
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