[Resolved] Hitachi Home & Life Solutions India [Hhli] — horrible service & response time for air conditioners | |||||
I purchased split ac from online plateform in the month march'18 and unit stopped functioning on 26th august. I made a complaint (No. [protected]) to customer care for service & repair, as the product is still under warranty. Engineer visited on 28th august and we were told pcb need to be changed, which has not happened till writing of this complaint i. E. 11th october 2018. This is not first incident with me with hitachi, it is second one in a row, and i had been (So far) a big fan of their products. This seems a regular practice for delaying the repair for products under warranty. I reached to escaltion matrix of hitachi (A three tier system) but even no one bothered to respond, except at highest level of escalation, the customer care executive calling me and apologiing that it will not happen in future, but guess what i have this ac and it has happened. For products under warranty the company usually takes time so the warranty can expire and they for any subsequent complaints you are not covered. The only reason i am writing this, to let other users know about their service quality. Was this information helpful? | |||||
Nov 18, 2018 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Oct 12, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Abagrawal), Apologies for the inconvenience caused to you. We have escalated your complaint to our team and will get in touch with you at the earliest. Regards, Team Hitachi Verified Support Oct 17, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Abagrawal), We're closely following up with our concerned team on this. Please give us a little more time and we will ensure this is sorted out for you as early as possible. We request your cooperation on the same. Regards, Team Hitachi Verified Support Nov 20, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Abagrawal), We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product. Regards, Team Hitachi | |||||
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
While you have escalated the issue on 12th October, today being 16th October I am still waiting to hear back from your team. However your AMC renewal team is sending me constant reminders to renew the wonderful AMC, which does not work.
Best