Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — inferior quality spare part

PawanRohilla

Address:	New Delhi, Delhi, 110018
Website:	www.jci-hitachi.in

I recently had my hitachi window front panel replaced for rs 4000/- but it only lasted for 10 days. I asked the company to replace it but they denied. It was really surprising to see that the company did not replace\fix it as it has got crack in only 10 days after new part installation.

Date of replacement: 19-may-2018

Attachments: photo of invoice of replaced part, photo of broken ac front panel

+3 photos

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Jul 15, 2018

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Pawan,

Apologies for the inconvenience caused to you. We have escalated your complaint to our team and will get in touch with you soon.

Regards,
Team Hitachi

Jun 13, 2018

Updated by PawanRohilla It has been 2 weeks after Company's last response (on 31st May) still no one has come up to fix the issue.

Verified Support

Jun 14, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Pawan,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards
Team Hitachi

Jul 02, 2018

Updated by PawanRohilla It has been one month after Company's last response (on 31st May) still no one has come up to fix the issue.

Jul 09, 2018

Updated by PawanRohilla So to update on this, I have got few calls from Hitachi, wherein earlier I was assured that they will send someone to fix the issue, but later on the company is trying to convince me that panel will not break itself.

I want to make it clear here that nobody would intentionally break something within a week of installation that was purchased for Rs 4000/-

I think Company needs to improve on its customer support. Firstly, I have never seen cracking down of front panel of any other window AC. But it happened in my case with Hitachi window AC, which prompted me for a genuine front panel replacement. Within a week of replacement the newly installed panel cracked and the gap is widening with days passing by.

If this doesnt get resolvedin new couple of weeks I will launch a campaign against Hitachi to educate people not to buy products of this company as they have the worst customer care attitude.

Verified Support

Aug 10, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Pawan,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi