[Resolved]  Hitachi Home & Life Solutions India [Hhli] — less than 2 year old inverter ac not working

Address:

New Delhi, Delhi

Hi,
My phone no is XXXXXXXX34. I have purchased 4 nos of Hitachi AC for my use in home on May/June 2016.
Now one of them is 1.5 ton inverter AC which stop operating from 1st July 2018. I have complained through customer care on 2nd July and get a req no [protected].
After that some technicians came on 3rd and 4th but unable to detect the problem. Finally 3 Hitachi technician came on 5th July and try to detect the problem for 4 hours.
Next day I have got a call from Hitachi and he told me that the electronic item PCB has problem and I have to cough up Rs 9200 to repair that. I told them as it is electronic item and the problem occurs within 2 years of purchase, so the item should be replaced by Hitachi with no cost to customer. But he declined that and the AC has not been repaired till date due to this disagreement.
I think it is too much for a customer after purchasing a Hitachi AC worth Rs45000 spend Rs 9200 on it due to the manufacturing defect like this.
Hope to get a call from you and request to resolve it quickly.
Regards,
Arunava Rakshit