[Resolved] Hitachi Home & Life Solutions India [Hhli] — ordered ac in march but till now no response; order id:hhli-27358 | |||||
I ordered Hitachi AC 5300X 1.5 Ton inverter AC(Order ID:HHLI-27358) on 27th March, money got deducted and order confirmed but till now i did not get a single mail about delay on my order delivery status. They always have a standard reply 7 working days for delivery. Now it is more than 20 working days when i tried contacting Hitachi customer care[protected], no one know the status and kept on just redirecting the call. I was given another number [protected] to know about the order status but this mobile number is 24 X 7 switched off. At one point, I was told no one in Hitachi knows whom to contact within Hitachi for this query. So, I used "connect to management" service and escalated complaint to "Level 1" no reponse and then "Level 2" no reponse so again escalated to "Level 3" but still no single response. I sent lot of emails to [protected]@jci-hitachi.com and hhli.[protected]@gmail.com. They do not even read my email they just sent only either standard 7 days delivery reply or no reply at all. I am completely frustrated with this sort of service. If there is no stock please do not take an order. If you take an order, be responsible and keep your customer properly informed or at the least respond properly, provide right contact details. I need to know the exact delivery date of my AC order and need my AC as soon as possible. No use of delivering my AC after summer. Please do the needful. Thanks and Regards, Muthu [protected] Was this information helpful? | |||||
Apr 30, 2018 Complaint marked as Resolved I posted my complaint in consumer complaints, I was contacted by Hitachi team and somehow i was made to wait for a month time from the date of order. No information on orders will be provided by customer care or any other customer service numbers provided by Hitachi. I do not why they named it customer care. As of today, I tried all the contacts provided by Hitachi but nothing worked out. Please make your complaint public then only they will contact you.
My complaint was resolved and AC got installed as promised after the complaint.
Thanks,
Muthu Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Apr 18, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Muthu, Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you at the earliest. Regards, Team Hitachi Verified Support Apr 19, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Muthu, Thanks for sharing the update with us. We would like to assure you that our team is working on your concern and will try to solve your concern at the earliest. Regards, Team Hitachi Verified Support Apr 23, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Muthu, We have forwarded your latest remarks to our team and will get back to you soon. Regards, Team Hitachi Verified Support Apr 27, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Muthu, We would like to inform you that we are working rigorously to find a solution to your issue and we'll share an update soon. Regards, Team Hitachi Verified Support Apr 30, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear MuthuWe are glad that your complaint is resolved now. Thank you for your valuable feedback. We have shared the same with our concerned team in order to meet your expectations in future. Regards, Team Hitachi | |||||
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
On last Friday (20th April), I called Mr.Manoj to confirm if my order is shipped. He confirmed that my order is already in transit and it will reach pune in 2-3 days(which will be on 24th or 25th April) . After reaching Pune, it should be reaching me within 24 hours, he said. I am waiting for my order.
Thanks
Muthu