Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — outdoor pcb get damaged.

DharmendraPrajapati

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500089

Hi Team,

I have Hitachi 1.5 ton split AC (model - RSD318EAEA) and it's an outdoor unit was not working. The technician checked this and got to know that its PCB is got damage and needs to be replaced. So I have been talking to Hitachi support and no resolution has been done for this issue. As per this forum, I have sent the mail on "hitachiindia.[protected]@gmail.com" and the details with the issue but looks still my problem not solve.

Hitachi has very very very poor product and service and the way this issue is getting handle by the team so far, Now I am wondering I should not buy Hitachi product due to poor product performance and no service at all.
Hitachi team member said that we do not have that PCB to replace and we can fix existing PCB but it will be 50-50 chance. If that work you have to pay 9000 rs and does not work still you have to pay 3000 rs and technician charges will be paid extra.

I bought this Hitachi junk in Feb 2018 in 45k. I am not able to understand what kind of product Hitachi is making cause as far I read on the internet I have seen hundreds of issue on your PCB. This is really surprising that a global company like Hitachi are making such a poor product and have such a poor service even in a big city.

Was this information helpful?

No (0)

Yes (0)

Sep 1, 2019

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Dharmendra,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Hitachi

Jun 22, 2019

Updated by DharmendraPrajapati Hi Team,

It's been almost a week and hoping that you guys figured it out how to resolve this issue. Please explain to me when your team is going to act on it and if not then how much approximately time you guys need to figure it out.

Thanks

Verified Support

Jun 22, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Dharmendra,

We completely understand how you feel right now. However, please be assured that our team is closely looking into your concern from the depth. We'll share relevant updates with you soon, please allow us some time.

Regards,
Team Hitachi

Jul 08, 2019

Updated by DharmendraPrajapati HI Team,

Now I have given you enough time, can anyone tell me what is the status of this complaint. If still, you have nothing to say except asking for more time... then I am going to complain about your product and this delay of service to the consumer forum. Because I have given you enough time so you must have a better reason. This kind of irresponsibility and professionalism, I have not seen anywhere. This is really frustrating.
I need an answer ASAP.

Thanks
Dharamendra

Verified Support

Jul 25, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Dharmendra,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Jul 27, 2019

Updated by DharmendraPrajapati Hi Team,

This is another level of disappointment from your team. Who gave you confirmation that my task resolve, no one called me and or confirm with me. Tell me who came to my house and fixed that issue. Are you guys serious about your job? This is really another low from your team. I would like to know on what basis you are saying that my issue resolved.

Verified Support

Aug 01, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Dharmendra,

We have found that our team has shared a quotation with you for service on a chargeable basis. We are waiting for your approval on the same. Only post receiving your approval we shall be able to process this further.

Regards,
Team Hitachi

Related Hitachi Home & Life Solutions India [HHLI] reviews

View all 1529 Hitachi Home & Life Solutions India [HHLI] Reviews

Comments

shivprasadpatil

from Mumbai, Maharashtra

One year back I had brought a split AC from.flipkart and it worked fine during first year in this summer the cooling effect was low when checked with local repair guy he said there has been a gas leakage and the pressure was reduced by half.The model details are as follows Hitachi 1.5 Ton 3 star BEE rating split ac.

Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Jun 17, 2019

Verified Support

Dear Shiv,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.social@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi

Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Jun 25, 2019

Verified Support

Dear Shiv,

We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi