[Resolved]  Hitachi Home & Life Solutions India [Hhli] — pathetic condition of service for air conditioning

Had purchased an hitach ac about 3 years back inalso
Purchase the amc of this company the service of company is very poor they close my complaint without attending when we call again to customer care and tell them the complaint was closed without any resolution they again raise new complaints and give us new number with 48 he tat but no person will call or attend this one person came about 3 days and took the part after that we have not received any communication from them it about a week after that i raised and escalation on company websit and get the message that they will call me with in 24 hr but still not received any response customer care executive said that they are unable to help me accept raised a free request

I don’t know what to to. Please arrange for immediate intervention of the competent authority else i am forced to go to consumer court
The company consisted of bloody thieves who are only stealing customers hard earned money
Complaint no :[protected]
Complaint no [protected]
Escalation no of website:b946483c4a5
Was this information helpful?
No (0)
Yes (0)
Jun 5, 2018
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Apr 22, 2018
Updated by priyanka1106
No response yet.see the monopoly of the company.bloody thieves
Apr 22, 2018
Updated by priyanka1106
Where are these stray dogs, no update yet
Verified Support
Apr 23, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Priyanka (priyanka1106),

Apologies for the inconvenience caused to you. We have escalated your complaint to our team and will get in touch with you at the earliest.

Regards,
Team Hitachi
Apr 25, 2018
Updated by priyanka1106
no response to the complaint yet.please arrange for immediate resolution
Verified Support
Apr 25, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Priyanka (priyanka1106),

Our team is already working on getting this issue resolved at the earliest. Please allow us a bit more time to get back to you with an update.

Regards,
Team Hitachi
Apr 25, 2018
Updated by priyanka1106
Dear Sir,

We request you to kindly appoint your service executive to get in touch with us directly on [protected]

Regards
Apr 25, 2018
Updated by priyanka1106
yesterday the engineer had reached the premises with a wrong part of the ac claiming it to be replaced.On thorough checking of the systems, some other part was required to be changed which was taken away by the engineer without any reciept or challan.We were assured that the replacement will be done by 10:00 morning today but uptill now no one has reported and also there has been no response to the calls,
We presume that the part has been stolen by the engineer and as such filing an FIR in the Local police station.
The same has to be enclosed as a part of my complaint for going to consumer court hence furnishing the details
Kindly arrange for the immediate resolution of the same.
Regards
Apr 26, 2018
Updated by priyanka1106
There has been no resolution of the complaint yet
kindly reply
Verified Support
Apr 26, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Priyanka (priyanka 1106),

We have shared your remarks with our team and will get in touch with you soon.

Regards,
Team Hitachi
Apr 26, 2018
Updated by priyanka1106
When will this complaint be resolved?or customer should move to court.The same is taking hell lot of a time
Apr 27, 2018
Updated by priyanka1106
This to write to you with deep pain and anguish that my complaint is not resolved yet even after repeated reminders .This is the most pathetic service and i will sincerely suggest anyone should not go for hitachi.this concern will also be updated on facebook with initiating chains that no one should go for Hitachi
Verified Support
Apr 27, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Priyanka (priyanka1106),

We would like to inform you that we are working rigorously to find a solution to your issue and we'll share an update soon.

Regards,
Team Hitachi
Verified Support
May 05, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Priyanka (priyanka1106),

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with your Hitachi product.

Regards,
Team Hitachi
Complaint comments 

Comments

Thanks a lot for the reply.It would be prudent and would be appreciated if the problem of the customer is acknowledged and resolved who is writing amidst deep pain and anguish

please call on [protected] if any input required

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hitachi Home & Life Solutions India [HHLI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    1529
    Pending
    0
    Resolved
    927
    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    +91 11 2271 7163 [Corp Office]
    Hitachi Home & Life Solutions India [HHLI] Address
    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
    View all Hitachi Home & Life Solutions India [HHLI] contact information