[Resolved]  Hitachi Home & Life Solutions India [Hhli] — product not delivered yet even after 25 days

Address:Kadi, Gujaratl

I have ordered 5100x ac on 18th april, 2020 through hitachi/eshop. Order no. 39179.

Today, it is almost 25 days after ordered. I was trying to contact since 20 days but no one is peeking the phone. I have tried to contact to [protected] which is special for delivery related querry in covid 19 pandemic, but even there no one is peeking the phone. I have mailed them and also reminder but no one is responding.

Now, i am frustrated. I don't know what to do.

Request you to do need full.

Kalpesh patel
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Aug 12, 2021
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
May 14, 2020
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Kalpesh,

Our call center and field services are working with limited staff, working hours, and in case of emergency till 17th May 2020 because of the govt. regulatory guidelines on the COVID-19 outbreak. We'll surely look into your issue once the situation is normal and we're operational again.
Stay Safe!

Regards,
Team Hitachi
May 21, 2020
Updated by Kalpesh37756622
As you committed to look in to issue after 17 th April, till date I have not received my order.
Verified Support
May 22, 2020
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Kalpesh,

We do not want you to feel this way. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi
Complaint comments 

Comments

Today it is almost 4 days after 17th April as you commented to look in to the issue, But till date have not received my ac.
Since last 2 days your company mail as well as online portal sawing that product is under shipping. Today i called your warehouse person. He said that my order wasn't shipped yet. How rediculous is that?

I have ordered on 18th april. Today it is more than 1 month. How much you need more time.

I don't think so, hitachi is customer centric company. Such incidents spoil Hitachi's reputation.

Regards,
Kalpesh patel
+91 [protected]
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, May 23, 2020
Verified Support
Dear Kalpesh,

Thanks for sharing the requisite details. We are really sorry for the experience you had. We have notified your concerns to our field service team and they shall contact you very soon. Furthermore, please note as lockdown still continues, our field service operations is working with limited staff. Because of the government regulatory guidelines on the COVID-19 outbreak, there could be considerable delay in attending the complaint. Your understanding and cooperation will be highly appreciated.

Regards,
Team Hitachi

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    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
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