[Resolved] Hitachi Home & Life Solutions India [Hhli] — refrigerator breakdown as substandard products are in use | |||
Mobile no: [protected] Model no. Of your product: refrigerator model r-vg470pnd3/2015 (451 ltrs.) Dd-mm-yy of purchase: 2017. Name of the dealer from where you purchased: great eastern trading company, sreerampore, mahesh, hooghly. My refrigerator has not even been two years since its installation and this expensive refrigerator gave up, that too not as a result of mishandling, but simply due to substandard quality of the parts. All of a sudden the so called high quality system's motherboard failed as confirmed by the technician. To add to this, now this motherboard has to be replaced against an amount of 8100/- rupees which must be beared by the customer (It will take nearly 10 days to get done). Along with this, last month, we found the fibre tray cracked and technician confirmed because of compressor issue pcb is choked by itself. On questioning the technician, he confirmed it to be due to cold temperature and the quality of fibre not able to withstand it. Didn't the company know this while manufacturing that this fibre could not stand the stress of the allowable temperatures? If yes, then indeed you are willing cheating the customers, only pretending to serve the best products. I feel really disgusted and pathetic about this. With this kind of product and services how do you think you are the epic brand you claim? A completely incompetent company only intended to cheat customers. I don't really know if such a disappointing company can provide me with a sincere and desirable solution to address this situation, but i hope hitachi still has atleast some moral intact. Regards, Supriyo Was this information helpful? | |||
May 21, 2019 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Apr 17, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Supriyo, We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this. Regards, Team Hitachi Verified Support Apr 20, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Supriyo, Our team has shared a quotation for the work to be carried out on a chargeable basis for the out of warranty units. We will proceed further post receiving your confirmation on the same. Regards, Team Hitachi | |||
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