[Resolved]  Hitachi Home & Life Solutions India [Hhli] — refrigerator breakdown as substandard products are in use

Address:Hooghly, West Bengal, 712235

Mobile no: [protected]
Model no. Of your product: refrigerator model r-vg470pnd3/2015 (451 ltrs.)
Dd-mm-yy of purchase: 2017.
Name of the dealer from where you purchased: great eastern trading company, sreerampore, mahesh, hooghly.

My refrigerator has not even been two years since its installation and this expensive refrigerator gave up, that too not as a result of mishandling, but simply due to substandard quality of the parts. All of a sudden the so called high quality system's motherboard failed as confirmed by the technician. To add to this, now this motherboard has to be replaced against an amount of 8100/- rupees which must be beared by the customer (It will take nearly 10 days to get done). Along with this, last month, we found the fibre tray cracked and technician confirmed because of compressor issue pcb is choked by itself. On questioning the technician, he confirmed it to be due to cold temperature and the quality of fibre not able to withstand it. Didn't the company know this while manufacturing that this fibre could not stand the stress of the allowable temperatures? If yes, then indeed you are willing cheating the customers, only pretending to serve the best products.
I feel really disgusted and pathetic about this. With this kind of product and services how do you think you are the epic brand you claim? A completely incompetent company only intended to cheat customers.
I don't really know if such a disappointing company can provide me with a sincere and desirable solution to address this situation, but i hope hitachi still has atleast some moral intact.

Regards,
Supriyo
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May 21, 2019
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Apr 17, 2019
Updated by [email protected]
I understand your point that the customer has to bear the entire cost, obviously cause the fault was ours to choose Hitachi. You mentioned about the discount, as if that was that was such a major step towards my problem, so let me remind you, it was said that a 5% discount will be given. My question is do you find us beggars? A substandard quality product vendored against a high value, and the best option you think is a 5% discount?
Next, you completely ignored the fact that there is also problem with the compressor which may be a reason of PCB breakdown. The compressor will be replaced at company's expenses, but while doing so can you guarantee that nothing else will malfunction and yet again we have to pay for that?
Please think about it before claiming that this is the best you could do for us, cause the bigger picture is that Hitachi has cheated us.
It has been 14 days without a relief and the sufferance is solely due to cheap products used by you.
Looking forward to a quick customer friendly response in this regard.
Verified Support
Apr 17, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Supriyo,

We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Verified Support
Apr 20, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Supriyo,

Our team has shared a quotation for the work to be carried out on a chargeable basis for the out of warranty units. We will proceed further post receiving your confirmation on the same.

Regards,
Team Hitachi
Complaint comments 

Comments

I don't see any resolution. Do you have any ETA on my request???
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Apr 20, 2019
Verified Support
Dear Supriyo,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Hitachi

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