Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Refrigerator

Vibha Baid

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302021

I have purchased Hitachi refrigerator- freezer R w 720fpnd1x which has 4 doors in September '15. Last month on 24th of March 2017 the locking system of one of the door broke. Same day we registered a complain regarding the same. Engineer visited after 3 days told us that it need be replace but on chargeable bases as it's not covered in warranty. We agreed to him. But since then after reminding every day we are getting messages like your work is been done and it got cancelled due to denial of payment etc. But that's not the case. Our complain numbers are [protected]
[protected]. This forum is been really helpful for us as we complaint about ifb through this only and got rectified on the priority bases. Hoping for the same . Thanks

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May 22, 2017

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Vibha Baid,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Verified Support

Jun 20, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Vibha Baid,

Our team got in touch with you and you have refused to pay service charges. Please drop us an email at hitachiindia.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Hitachi