[Resolved]  Hitachi Home & Life Solutions India [Hhli] — refrigerator

Address:Kanpur, Uttar Pradesh, 208016

I purchased a refrigerator - r-wb480pnd2 - gbw - bottom freezer (3 door 456 ltr) 4 years back. The refrigerator has broken down four times in these four years and two times same parts are replaced within a matter of a month. Both times the amount charged for the faulty part was different. The refrigerator has broken down again and there is no cooling inside refrigerator or freezer. I registered a complain on 25th december and i received a phone call from service engineer from agra. Since i am based at kanpur, he told me that he is assigning this call to the service team at kanpur, but even after three days there is no communication from hitachi nor anyone visited for repair.
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Feb 19, 2019
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Abhay,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi
Verified Support
Jan 19, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Abhay,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
Complaint comments 

Comments

Dear Hitachi Team

As advised I have sent a mail on suggested mail id with Complaint Details and my mobile number.

Regards
Abhay K Shukla
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Dec 31, 2018
Verified Support
Dear Abhay,

Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.

Regards,
Team Hitachi

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