Hitachi Home & Life Solutions India [Hhli] — refrigerator model rvg440pnd3 | |||
Dear mr. Nagari, Trust you are doing well. I would like to share my experience after investing my hard earned money and considering hitachi brand for my home. I bought hitachi refrigerator in oct 2014, it work fine for almost 6 7 months. But after that my wife was encountering regular problem of water depositing below the vegetable basket at the bottom section. Your services team visited us and did some repair and committed the things has been put right and there will be no further issues. But sorry to say the problem continued, and to your surprise i saw our maid placing towel before closing the door of refrigerator. No one from hitachi gave us the concrete solution. Recently once again the service call was registered for the same purpose. According to the service personal it was committed a senior personal will be deputed to understand the root cause. He again did some thing and again committed the same "problem is resolved" When the problem repeated same gentleman again turned up, and now he said their will be three to four parts replacement inside the ice section. (Fan, thermostat etc. In front of me he called the service center to find the availability of these parts and the person on the other side of the phone told him that this is manufacturing problem and ask them to install the modification kit. To the surprise when i checked whom did you called can i have his no., he is the owner of service center who has visited us during the warranty period for the same reason. These all sequence of incidences have shaken my trust in hitachi brand, my brand new refrigerator became the training center and experimenting all the technicians on my hard earned money. I have pic the way the calls are attended. I would urge to replace my refrigerator when their is a manufacturing fault and it was never told to us. This was never expected from a brand like hitachi. I tried hard to arrange your contact no. But could not succeed. I would be forced to take it legally Was this information helpful? | |||
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. | |||
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