Hitachi Home & Life Solutions India [Hhli] — Refrigerator Model RVG660PND7

Website:

www.hitachiaircon.in

I have raised the complaint on 29Jan2021 Level 1 (Mr. Vishal Marar-Manager, National service center)
Haven't heard /receive any communication in this regard. Hence escalating further.

Bought the Hitachi Fridge Model RVG660PND7. Invoice No KTPLCIN[protected].InvDate 03Nov2019
Since Oct2020 refrigerator is not cooling correctly. The fridge section gives a temperature of around 8 degree - 12degree, resulting in food getting spoiled.
At that time, the unit was well within One year warranty.
There was no way I could register complaints in Oct2020 due to Covid Pandemic,
strict lockdown rules would have prevented Hitachi to cater to the case. As per the government mandate, access to society for outsider visitors was restricted.
Both my parent are senior citizens (aged 81, 69 ) and the doctor has strictly advised that they should not be exposed to outsiders.
Moreover, we had a positive case in our society and as per government guidelines I have to defer any such visit.

1) Complaint No [protected], visit date 15Jan2021, Technician Sanjay Poddar
He advises doing manual defrost and keep the fridge under observation. So, we switched off the fridge for 12 hours. This did not help

2) Complaint No [protected], visit date 21Jan2021, Technician Sandeep Varekar
As per his diagnosis/understanding of the issue, he proposes to replace the 3 sensors.

I have been following up with Smitesh Kulkarni from Pune, Baner office. He has supported me very well.
I have been told that a 1-year warranty has ended on 03Nov2020, I will have to bear the cost of sensor 2740 rps.
The problem arose in Oct2020 and it was well within the warranty period, as sighted above, unexceptional circumstances prevented me from raising the complaint.

Hitachi stands for quality and it's been rather disappointing that within a year, the fridge is running into such issues.

The company must honor the commitment, of one year warranty.
Since 15 January I have been continuously following up with Hitachi, sent emails on jch-india-customercare, but no resolution.
Nobody responds to email. I have called dozens of time to customer care .
The website -https://www.hitachiaircon.in/ Connect to management - Level 1 National service center
No response. Level 2 - form ask unique Ref number - I have no clue what is this number (not received any such no)
and none of the chat and support guys have any clue either.Without this i cant register the complaint.

I request MR. VISHAL MARAR (MANAGER). MR.SATISH NAIR (GM - SERVICE)& MR. RAJESH NAGARI (NATIONAL HEAD- SERVICE)
to take a holistic view of this and cover this under warranty.
My trust in hitachi has taken a severe beating, and the recent experience hasn't helped either.