Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — refrigerator not cooling

Francis hsu

from kolkata, West Bengal

Address:

111/1/E/1 Matheswartala road ., Kolkata, West Bengal, 700046

On may 1, I had made a complain (complain no.[protected]) on the APP regarding my refrigerator not cooling. Not was done and got canceled automatically on 7may. I made another complain on may 8, (complain no.[protected]) an engineer made a visit on may 10 and said there is gas leakage and need gas refilling. He said it would be done in 2 days. Since then I have been calling regularly. And have even written 3 email regarding this issue. Now it's over a month since my machine broke down and hasn't been resolved yet. I would like the top service management team to look into this matter as soon as possible.

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Jul 21, 2019

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Francis hsu),

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Jun 19, 2019

Updated by Francis hsu it's been a week since i made a complain here. and still no response from your end.

Verified Support

Jun 19, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Francis hsu),

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Hitachi

Verified Support

Nov 13, 2019

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Francis hsu),

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi