Hitachi Home & Life Solutions India [Hhli] — Refrigerator not delivered even after 17 days of making online payment

Address:

Kolkata, West Bengal, 700019

I placed an online order for refrigerator vide my order id: hhli-20958, dated october 29, 2016 through hitachi e-shop for hitachi french bottom freezer series french bottom freezer r-wb480pnd2- (Gbk). Before placing the order, your customer service department informed me that if order on hitachi e-shop, the delivery will be made within 7-8 days. It is very much regretted that even after 17 days, there is no sign of any expected delivery in near future. I have sent five emails to your ids: hhli. [protected]@gmail.com, "hitachi e-shop", but it appears hitachi has got a very poor communication system. None of my emails have yet been acknowledged till date. The only telephone number provided to contact for orders placed on hitachi e-shop is [protected]. It is very disappointing that this number is mostly no reply. But if picked up by mistake, a lady answers and informs that nobody is available to respond to my query. I expected hitachi, being a japanese company, to be very prompt in service and communication, but i am very much regretted that hitachi has extremely poor communication service, and they do not honour any commitments for the orders placed online where full payments are paid at the time of placing the orders. I expected hitachi to respond to my emails, but they did not acknowledge any of my mails. I request hitachi team to arrange for the immediate delivery of my refrigerator.