[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Regarding non adherence to my complaint

Hello

This is a worst sort of experience i am facing. I have bought so many products from different companies but has never faced problem such as this. I bought 3 hitachi split acs last year (2019) in july, i hardly used them for 1-1/2 to 2 months but then in this current season when i started my ac there was no cooling at all (Just imagine brand new split ac and just for hardly two months no cooling) and i found out that the gas is leaked. Then i made an online complaint on 5th of this month (May) and registered a complaint ([protected]). Few days later, 2 people came and went saying the gas has leaked and other team will come to fill it up and till date nothing happened. I called the excellent customer care service center of hitachi at least twice and they are just causally keep on saying within few days it will be done due to lockdown and so on. The person who was assigned for the job does not even care to pick his phone (Vivek - [protected]), today, itself i have called at least 18 times but who cares (Even no call back till now).

The company claim so high on customer satisfaction that we care we care,, do they even know the meaning of "we care." now tell me what should i do, should i throw my ac and again buy a new ac which i have only used for 2 months, so that the sales can rise by 1 unit..

Tell me,, after reading this they will say "oh we are so so sorry and we will take appropriate action and that action will take another 2 weeks and then you will make excuse with lockdown or corona or something new"

Please tell me what should i do.

Regards
Your very happy customer

[protected]

I am not able to find split ac section in the next category column