Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — service support for fridge.

genbaj

from Delhi, Delhi

Address:

New Delhi, Delhi, 110077

I registered a complaint of Hitachi Fridge to Customer Care. A technician of the company - "I Care Services", Vikaspuri, New Delhi, visited on 04/05/2018 the problem not resolved but payment was made. As the problem persisted I had to seek their help again. In spite of numerous calls to Mr Balwinder [protected] he did not respond. He was curt, rude, unhelpful.

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Aug 14, 2018

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (genbaj),

We regret the inconvenience caused to you. Kindly share your registered mobile number or complaint number with us at hitachiindia.[protected]@gmail.com so that we can assist you.

Regards,
Team Hitachi

Verified Support

Jul 14, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (genbaj),

We hope your complaint is resolved. Please get in touch with us at hitachiindia.[protected]@gmail.com if the issue still persists.

Regards,
Team Hitachi

Jul 15, 2018

Updated by genbaj Dear Sirs,
Though I had again registered a complaint for the same fault. This time it was National Refrigerators, Janakpuri, New Delhi who attended on payment. The technician was able to identify the fault but it has not been resolved. I have asked for the technician to revisit and make a fresh assessment of the fault.
However, my complaint against Mr Balwinder must be taken to its rightful conclusion and money charged by him refunded. I may be compelled to take up the matter in the Consumer Court.
Thanking You
General Bajwa