[Resolved]  Hitachi Home & Life Solutions India [Hhli] — SPLIT AC - 1.5TR HITACHI not working

Address:

52, Ground Floor, Block S, Janta Market, Rajouri Garden, New Delhi, Delhi 110027

Since last year's lockdown, I have started facing issues in Hitachi split AC for which I have registered a complaint on 26 May 2020 & the first visit from the technician was around 30 May. Initially, he shared that issue was with the outer unit - exhaust PCB which took more than a month to get delivered from the Hitachi side & after installing they realized that it was a faulty compressor, not the PCB. So requested for a compressor change which took another 15 days & after the first week of Aug, they were able to repair it, I was a little concerned with their services so I requested not to close the service ticket. & my nightmare became reality just after a week. Another complaint & it is 29 March 2021 today, that AC is still out of service and values nothing to me even after 4 times outer units PCB change, 3 times inner units PCB change, 2 times compressor change, 1-time motor change, and many more parts replaced which I am not aware of neither I can recall the part's name and also visits from different city's technicians.
Meanwhile, AC is out of warranty so I bought the extended warranty and a cooler because it more than 40 C out there.
Please replace the product, I just don't want to have this faulty AC anymore neither I believe you guys have enough resources to make it work & even if it will work who will take the responsibility in case of another failure.
One more important thing, I have called service manager, part manager, manager of the service manager... no one seems to take the responsibility anymore, technicians were very humble but the one who manages all these things are just not interested in resolving the issue.
He told me to text the details of AC, registered person name, and contact which I have done more than 5-6 times but I guess he just not care about resolving the issue.