[Resolved]  Hitachi Home & Life Solutions India [Hhli] — split ac 1.5tons

Address:	Aligarh, Uttar Pradesh, 202001
Website:	Customer care.

Dear sir,

I am escalating this complaint to your kind notice, to make you aware of the kind of service your service partners are offering in the name of hitachi in non metro locations.

It has been 8 days and there has been 2 visits made by the so called hitachi technicians who have not been able to identify the problem in the air conditioner and are adopting trial and error techniques. Till now they have replaced capacitor claiming the cause of issue, which has failed to resolve the issue.

On enquiring, the revelations made by them were shocking.

Your technicians have told that they do not know the subject and they are given only 2hrs of training before being send to sites to attend to customer problems.

In this way you are promoting your technicians to play with costly products of your customers leading to huge monetary loss of peoples property.

Even a roadside ac assembling shop gives a better service than what is being offered by hitachi now.

Now i am being told that the problem might be due to a bad motor.

I am being made to suffer in this scorching heat just because of choosing an hitachi product.

I request you to kindly reply me pointwise to following questions:

1. Who is the responsible person at ho of jci hitachi to address non metro location service requests.

2. What is your sop to train service engineers for non metro cities.

3. Who holds the liability to ensure the quality of service offered is valid or not.

4. What is the timeline to address service requests.

5. Who is the nodal point for business ethics and compliance in jci-hitachi who is resposible for setting up enquiry against such fraudulent and corrupt practises in the name of service support.

Apart from this i want to know what action resolutions have been taken on my various complaints made to your customer care since 8 june 2018.

I hope to get an answer to above queries within next 2 working days failing which i will be compelled to seek resolution to this matter from various customer redressal organisations/tribunals under indian laws for which jci-hitachi shall be solely resposible.

Best regards
Syed taufeeque ahmad