[Resolved] Hitachi Home & Life Solutions India [Hhli] — Split AC part pending since 20th July

Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Split AC part pending since 20th July

S Sibdas Sep 8, 2021 Oct 4, 2021 This thread was updated on Oct 4, 2021

Hi Team, I am complaining here after a long patience. My Hitachi ac is not working. The call number was registered on 19th July 2021, technician came on 20th July and found that PCB is not working. He informed the company and the call no was updated as part pending. It is still in pending status after approx. one and half month as the part didn't reach. I didn't expect this much of negligence from a renowned company, like Hitachi. When I called Hitachi customer care, everytime they registered a new request and told that it will be done ASAP. Do they know what is meant by ASAP? I don't know why Hitachi is not working on this issue seriously, you are not providing service to your customer as you are expected to do. You are loosing trust from your customer. I am requesting consumercomplaint to look on this matter. Call No: [protected] Was this information helpful? No (0) Yes (0)
Nov 5, 2021 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Sep 09, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this. Regards, Team Hitachi Sep 09, 2021 Updated by Sibdas Hi Hitachi, I am getting assistance from the day I was calling Hitachi CC and i.e., it will be done ASAP, but sadly not completed yet. This is not expected. You are literally harassing your customer. Verified Support Sep 10, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard. Regards, Team Hitachi Sep 10, 2021 Updated by Sibdas Hi Hitachi, Just to inform you, the call was registered on 19th July, and it has already passed 53 days. How many days, sorry, how many months you need more for solving this issue? Thank, Sibdas Verified Support Sep 11, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, We completely understand how you feel right now. However, please be assured that our team is closely looking into your concern from the depth. We'll share relevant updates with you soon, please allow us some time. Regards, Team Hitachi Sep 13, 2021 Updated by Sibdas Hi Hitachi, Any updates on this issue ? What is the status of part transition? Thanks, Sibdas Verified Support Sep 13, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, Your issue is in progress and is being worked on by our team. We're prioritizing your request. Thanks for your patience. Regards, Team Hitachi Sep 16, 2021 Updated by Sibdas Hi Hitachi, Any update on the process, please don't say in progress again. Share any real update if you have. And my call request is in progress since 20th July 2021. This is not my fault, this is totally Hitachi's fault that they didn't resolve the issue yet. So I am expecting an extended warranty from Hitachi for the time you are taking to resolve the issue. Thanks, Sibdas Verified Support Sep 16, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, We do understand that just expressing words would not help. However, we would like to assure you that we are working continuously to ensure that your issue will be resolved soon. Regards, Team Hitachi Sep 16, 2021 Updated by Sibdas Hi Hitachi, Any comments on the extended warranty I have mentioned above. You should provide me that. Thanks, Sibdas Verified Support Sep 17, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, Sorry for the delay. Request you to allow us some time, one of our representatives will contacted you shortly in this regard. Regards, Team Hitachi Sep 21, 2021 Updated by Sibdas Hi Hitachi, Are you really working on my issue ? I cannot see any progress, when it will be completed? Verified Support Sep 22, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, We are sorry for the delay in getting back to you and can understand your frustration. No doubt your concern needed and deserved a timely response. Please allow us some time we will get in touch with you shortly. We will appreciate your patience in this regard. Regards, Team Hitachi Sep 27, 2021 Updated by Sibdas How much time you need more? Are you planning to support like this message message way? Verified Support Sep 28, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, Our team is working on your concern. Kindly bear with us in the interim. Regards, Team Hitachi Sep 28, 2021 Updated by Sibdas I have nothing to do except asking you the updates. Now this has crossed two months. Can you give me a deadline for resolving this issue? Verified Support Oct 04, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sibdas, We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product. Regards, Team Hitachi
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