[Resolved]  Hitachi Home & Life Solutions India [Hhli] — wachitachi 1 ton raw511kud no cooling

I have purchased 1 ton window ac on 14.09.2017 vide inv gst an 4323 from sargam electronics adarsh nagar delhi. There was noise problem since beginning. During 2017 it was hardly used for a week. This year since april i have made 5 complaints, the technicians come clean the machine and the cooling does not improve. On our complaint dt 9.06.18 the technician told that gas is to be filled. On 12.06.18 gas was refilled still there is no cooling and on our complaint today another technician of the company's service centre is saying that gas has leaked. It is his wording that previous technician has not done the job properly. I am very much disappointed by this product and request you to get it replaced immediately. How is it possible that such a reputed company is selling a product like this where gas has leaked in such a short period.
Was this information helpful?
No (0)
Yes (0)
Jul 17, 2018
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Manju,

We regret the inconvenience caused to you. Kindly share your registered mobile number or complaint number with us at hitachiindia.[protected]@gmail.com so that we can assist you.

Regards,
Team Hitachi
Verified Support
Jun 16, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Manju,

Apologies for the inconvenience caused to you. We have escalated your complaint to our team and will get in touch with you soon.

Regards,
Team Hitachi
Verified Support
Aug 09, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Manju,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hitachi Home & Life Solutions India [HHLI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    1529
    Pending
    0
    Resolved
    927
    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    +91 11 2271 7163 [Corp Office]
    Hitachi Home & Life Solutions India [HHLI] Address
    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
    View all Hitachi Home & Life Solutions India [HHLI] contact information