Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — washing machine

Roshan mistry

from Ahmedabad, Gujarat

Address:

380015

Purchased a washing machine in july 2016 on 8/7/17 i called hitachi complain no [protected] they registered our complain and told that itwud be solved within 48 hrs. On 3rd day i got a call from [protected] that we willcome and resolvethe complain. No 1 came again after 2 days i called then he asked for wat is broken in ur machine so i send the picture of broken part again on 16/7 i call to hitachi complain no that no 1 has resolved the complain yet tey answered it would b done as we have kept ur complain on fast track mode than on20/7 i again called the guy now he is asking for a copy of bill that to after 10 days though isend the copy on watsapp on 19/7 from that day he is not picking my phone. Today i am trying to call on customer care but somehow it not getting connected so kindly help me for the same as its been more than 18 days m out of washing clothes inspite of purchasing 45k washing machine i m not getting service. Even they havent visited my place to see the condition of the machine that too i have to send the pictures to them. Kindly look into it
Thnx

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Sep 3, 2017

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Jul 29, 2017

Updated by Roshan mistry Forget to write the complain registerd no is [protected]... today i call them n told that i will register a complain in consumer protection... they literally disconnected the phone

Verified Support

Jul 29, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Roshan mistry,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards
Team Hitachi

Aug 04, 2017

Updated by Roshan mistry Yes i got a call from mr sanjay +[protected] On 29 july itself he commited me that work wud b done by 1st aug but dint happend so called him again on 2nd so he said sorry it couldnt happend but on 4th it wud b done by hook or crook but today it dint happend so i call him late evening then he was like the person is not picking the phone but dont worry it wud b done shortly...but the real thing is hitachi has discontinued manufacturing of washing machine so now company is searching a diffective piece in which dis part wud b ok so they can remove from ther and fit it in ny machine.. after listening dis frm sanjay now i m wondering this machine has 2yrs warranty if sumthing again wud happen after 6 mnths then i have to beg lyk dis only from the company. Cost of same product in another same strecher company is hardly 35k though spending 50k after an year m here thn what wud happen in future... if it wid not be done by 6th aug then please refund my money back and take back this #### from my place m fed up of this prob since a month..

Aug 09, 2017

Updated by Roshan mistry Dear team hitachi, i dont know how ur company operates but it is very shamefull for us as we use hitachi. Technician from ur company came on 5th aug with a new part to install in washing machine but he got a diferent part which was actully proper in my machine. When i asked him that y u brought wrong part then he told me that i was told to replace this part as record says that part was broken in ur machine... now i dont knw what to do as ur guy sanjay is also not giving me proper reply ashe told me lastly that i was just helping u out of dis but this is nt myjob. Now wer should i go... being in warranty i m not satisfied as its been 33 days i have complained.. dear team of consumer help kindly look into it or take some action againt them as its totally fraud as they have sold the machine which is already discontinued by the conpany and that to with 2 years of warranty

Verified Support

Nov 15, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Roshan Mistry,

We hope your concern is resolved. Please drop us an email at hitachiindia.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Hitachi

Nov 16, 2017

Updated by Roshan mistry Thnk you so much,
Atlast after 4 months finaly complaint got reaolved
Hope nxt tym machine wold not break down..