[Resolved]  Hitachi Home & Life Solutions India [Hhli] — window 1.50 ton ac under amc

Address:

P V IYER, F 175/5, Aditya Apartment, Dilshad Colony, Delhi-110095

02.11.2019
Please refer to my complaint no. [protected] dated 17.09.2019 was lodged by me and was not attended properly and closed on 25.09.2019 with out asking me and received a message stating that the complaint is closed on 25.09.2019, as the AC was not repaired as I reported to your call center and again they lodged a new complaint vide No. [protected] dated 27.09.2019 which was not properly repaired and closed today without consulting/asking with the customer and received a message stating the complaint is closed. and as I asked the call centre today again they opened a fresh complaint vide No. [protected] dated 02.11.2019. to make the existing complaint dated 27.09.2019 less effective.and not attended for last one and half month. In short you can understand that the AC is out of order from 17.09.2019 to today the 02.11.2019 and finally one mechanic from your complaint attended the machine at around 7.00 PM and submitted a report stating that the machine is out of order and have to take to the service center for the repair.

Sir, I am once again personally request you that please do the needful for repair the AC immediately as the same was out of order for the more than the tolerance period and to avoid legal action for the pain and trouble which I am facing day to day for want of this AC.

14.11.2019
I would like to inform you that my AC was out of order and not repaired from 17th September, 2019 against my complaint registered in your office and repaired after almost 2 months, so I request you please extend the AMC period accordingly for the another 2 months to compensate the period o[censored]nrepaired period as requested by period mails.