[Resolved] Hitachi Home & Life Solutions India [Hhli] — window air conditioner

 
3 Reviews
Delhi, Delhi, India
 karanka on Aug 22, 2018
New ac purchased 14 july. When the ac was installed, the compressor was not getting on. The complaint was reigistered same day regarding the same.
Three days later technician visited and told that the wiring of compressor was tempered. He replaced the wiring. I asked him that it was a new ac purchased so requested a replacement. He said hitachi dont replace air conditioners. They only air repair. Then i contacted the showroom where the ac was purchased. They replaced the ac. When the new ac arrived it was not cooling properly. Again a new complaint was registered on 09 august. The engineer visited and told that due to less gas, ac is not cooling.
2 hitachi ac's received in 15 days and both faulty. I have registered so many complaints till date but no action taken in order to replace this ac.
Complaint is also registered with natinal service centre 1st level on 14 august complaint reference 2fb027ad89d but no response till date.
Hitachi is not a brand to be advised to any one seeing their faulty products as well as services provided by the complany
Complaint marked as Resolved Sep 23, 2018

Complaint Status


[Aug 22, 2018] Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Aug 23, 2018
Dear Customer(karanka),

Sorry for the inconvenience. Please share your mobile number or 11 digit complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

As per your email dated 23 August, I have just forwarded you the complaint number as well as the mobile number
waiting for your response

regards

Karan KATARIA
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Aug 25, 2018
Verified Support

Dear Karan,

Thanks for sharing the required details with us. We have escalated this to our team and will get in touch with you at the earliest.

Regards,
Team Hitachi
Water flow in indoor unit please rectify as soon as possible

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    Hitachi Home & Life Solutions India [Hhli] - window air conditioner