[Resolved] Hitachi Home & Life Solutions India [Hhli] — Windows 1.5 ton air conditioner | |
I purchased a window ac 30 days back. My decision was wrong to take hitachi even voltas or ogeneral much better in everything. Engineer was untrained in hitachi even they do not know how to rectify the complaints. I already a registered a complaint many times. Sometimes screw was missing. Sometimes some sounds came from back engineer was told that kbhi kbhi aati ha yeh awaaz. Sometimes compressor do this kind of things. Compressor is not working properly after trip in night compressor will take 1 hour to start. In this air conditioner compressor is not working properly from date of purchase till now.. Plz replace this ac with new ac. I don't why the happened with hitachi? Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Jul 17, 2020 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Rahul, Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away. Regards, Team Hitachi Verified Support Jul 17, 2020 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Rahul, Thanks for sharing the requisite details. We are really sorry for the experience you had. We have notified your concerns to our field service team and they shall contact you very soon. Furthermore, please note as lockdown still continues, our field service operations is working with limited staff.Because of the government regulatory guidelines on the COVID-19 outbreak, there could be considerable delay in attending the complaint. Your understanding and cooperation will be highly appreciated. Regards, Team Hitachi Verified Support Jul 23, 2020 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Rahul, We understand that our team got in touch with you and shared all the requisite information. Feel free to get in touch with us in case any assistance is required. Regards, Team Hitachi | |
 2 Comments | |
Comments
Is there any update?? This is a really pathetic services..
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Jul 21, 2020
Verified Support
Dear Rahul,
We completely understand how you feel right now. However, please be assured that our team is closely looking into your concern from the depth. We'll share relevant updates with you soon, please allow us some time.
Regards,
Team Hitachi
We completely understand how you feel right now. However, please be assured that our team is closely looking into your concern from the depth. We'll share relevant updates with you soon, please allow us some time.
Regards,
Team Hitachi
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
1529
Pending
0
Resolved
927
![Hitachi Home & Life Solutions India [HHLI] Phone](/img/bn/phone.svg "Hitachi Home & Life Solutions India [HHLI] Phone"){kind=small}
+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
![Hitachi Home & Life Solutions India [HHLI] Website](/img/bn/www.svg "Hitachi Home & Life Solutions India [HHLI] Website"){kind=small}
![Hitachi Home & Life Solutions India [HHLI] Address](/img/bn/location.svg "Hitachi Home & Life Solutions India [HHLI] Address"){kind=small}
10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.
Regards,
Team Hitachi