[Resolved]  Hitachi India — complaint hitachi refrigerator - r-vg610pnd3 - (ggr) - 2 door inverter 565lts

Address:	Haridwar, Uttarakhand, 249403
Website:	hitachi.india

With lot of frustration and pain i am posting my complaint on this forum. We bought above referred refrigerator of hitatchi from m/s trishul trading company haridwar, uttarakhand vide invoice no 445 dated 20/11/2017 (Sl no of item 0096). Since start the refrigerator is not working properly as there is lot of ice formation in the top portion on walls etc in refrigeration chamber. More than 5 times complaint was made and hitachi mechanic visited three - times. First they said it was problem of setting and they reset the parameters and assured everything will be ok. But problem persisted then they were called and after checking they declared that heaters, sensor and pcb will be required to be changed. When we resisted, again another team came and reported that the cover cloth on top of the refrigerator was getting trapped in door so ice formation was there and now no problem will be there. But problem still persisted. Now on repeated chasing we were informed that a gasket required to be changed and then it will work fine whereas in the last visit, no such apprehensions were shown. Hitachi mechanics are just making guesses and service and sales people want to pass warranted period just like this.
Though hitachi is a reputed name it seems to buy their product is a really bad decision as the company do not have any support system in place. The showroom people are only interested in selling their product and service engineers are locally hired untrained non professional persons picked up locally and good for nothing. There is no sense of customer service or care.
Their biggest weakness is their poor service set up.
We need replacement of this faulty refrigerator.

Rakesh kumar
Bhel
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