[Resolved]  Hitachi — refrigerator cooling issue - 45 days back complaint raised but yet not resolved

Address:

Raigad, Maharashtra, 410210

I am santosh gaikwad, kharghar, navi mumbai, purchased hitachi refrigerator (Model no. R-vg540pnd3) on 15.08.2015 from kings electronics, navi mumbai.
I was facing improper cooling on 14.04.2019 and raised complaint to your customer care center on 14.04.2019 (Req no.[protected]/[protected]) but yet cooling issue has not resolved but additional harsh sound has been started from fridge after repaired.
After my complaint hitachi service center (Seawood, navi mumbai) who arranged a technician (Mr. Ratnesh) who visited on next day and he said issue is in compressor (Compressor is in warranty period) and need to replace it with repairing cost will be rs7500/ (Including gas feeling). Afterward 2 times new compressor has been replaced in 15 days period but cooling and harsh sound problem has been not resolved. Then they said compressor and refrigerator model is not match each other so need to another compressor required.
Afterward mr. Bholanath pandey (Ph [protected]), manager, bhivandi, mumbai was committed that i will resolve this issue within 3 days but after 7 days he send mr sameer patil, hitachi technician with new compressor but again after replacement of new compressor still cooling and fridge harsh sound issue has not resolved.
Regarding this issue i have been called several times to your customer care centre but still issue not resolved.

We have been without a refrigerator from 14 april to till date (40 days), facing storage of vegetables, milk, curd and, fruits etc. Also need to purchase vegetables, fruits on daily basis with more cost and many times milk was unusable due to cooling issue.
Now we are fearing of safety concern also because suddenly fridge has started with harsh sound and this sound issue we have been beared since last 40 days.
Till date i have been spend more than rs20, 000 extra amount extra on vegetables, loosing foods and milk etc, who will bear this amount???
Now a days mr. Bholanath pandey is not responding my call as well as no positive response from him as well as service center.
I want to attention you, hitachi and your team will be responsible if any thing happen wrong for safety concern.

We request you to replace this refrigerator with same model because after several times visited and 3 times compressor changed by your team problem has not resolved and fridge is not functioning properly otherwise i will take further action.