[Resolved] Home Credit India Finance — about my mobile

diptineevan

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 401203
Website:	[email protected].

I am dipti ravindra kajrolkar

My contract numbar is [protected]
Customer id is 5512539
My email id : [protected]@gmail.com

Mobile no: [protected]

Since i have informed insurance company about my mobile complaint for insurance and they register my complaint on 31/10/2017 but they not listening in my complaint and they close the file.
And they not mentioned in insurance copy that u should do complaint in 48 hours registered. I have mailed several time to the insurance company and the executive also but response was very bad. Please stop my emi from next month at the phone is dead.

Please go through my case and inform the insurance company for the claim and do need full early as possible.

Your faithful customer.

Dipti ravindra kajrolkar.

Please reply me on my mail id

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Dec 18, 2017

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Home Credit India Finance Customer Care's response Dear Dipti,

This is in reference to your concern registered with Home Credit India.

We wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 48 hours.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

Verified Support

Nov 17, 2017

Home Credit India Finance Customer Care's response Dear Dipti,

This is in reference to your concern registered with Home Credit India.

Current update received from Amtrust is that they have declined your claim due to the below mentioned reasons:

1. Delay in claim intimation - which means that you had not intimated the claim within 48 hours from the time of handset being lost.
Date of handset being lost:[protected]
Date of claim intimated with AM Trust Mobile Solutions:[protected]

Additionally, we would request you to please call Amtrust Customer service no. for further update [protected]. Email on: - [protected]@amtrustmobilesolutions.in & [protected]@amtrustmobilesolutions.in

For any further help, please feel free to contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM