[Resolved] Home Credit India Finance — amount not credited in my account

Dipesh R barot

from Surat, Gujarat

Address:	Ahmedabad, Gujarat, 382330
Website:	homecredit

Dear sir/madam,
I am dipesh barot my online cash loan of 50000 rs has been sanction from your side (On date18/05/2018) but till date my loan amount has been not transferd in my account. I have called many times to your customer care they told me that your loan amount has been already transferd on date 19/05/2018.
I have sended many times mail on your mail id but till date there is no responce from your side. My complaint has been registred on date 21/05/2018 but no disbursment my loan. My next due date of installment is 18/06/2018. But the amount has been not credited yet.
The reason is to send this mail pls resolve my issue and disburse my amount.
My loan no is [protected]
I am attaching my updated bank account statment up to till date.

+1 photos

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Jun 28, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in reference to your concern registered with Home Credit India.

We apologize for the inconvenience caused.

We wish to inform you that we are unable to view the shared bank statement, hence we request you to share us the updated bank statement in pdf format on our care id ([protected]@homecredit.co.in) so that we can check and assist you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

May 25, 2018

Updated by Dipesh R barot Dear Sir/madam,

Thank you for your reply.

I am trying to send you mail many times on your [protected]@homecredit.co.in but I got return mail as the reception's mailbox is full so I am unable to sent you mail.

Screenshot of the same attached for your reference.

Please share your another I'd is available.

Thanks.

May 26, 2018

Updated by Dipesh R barot A waiting for your reply.

May 28, 2018

Updated by Dipesh R barot Dear sir/madam,

Please update me on my Loan status.
Still any reply not received from your side.

May 29, 2018

Updated by Dipesh R barot Dear sir/madam,

Still no reply received from your side. I already sent so many mails to on [protected]@homecredit.co.in but I have received only one mail on 25th May and they told me if amount not credited in my account then I will share my updated bank statement.

Same day I have shared my bank statement and after that I have sent another 3 maila but no answer received from you side.
If you are unable to process my Loan then please update me so I can arrange loan from another bank. Still amount is not credited in my account and in home credit mobile app my emi due on 18july. Why I should pay emi even I don't get payment.
Please do the needful.
Thanks.

May 31, 2018

Updated by Dipesh R barot Dear sir,

Still amont is not credited in my account.

i am sending you the bank statement. form 21rd to 31th may.

i sent many mail to [protected]@homecredit.co.in but unfortunately did't get any reply.

kindly look into the matter on priority and solve the issue as soon as possible.

waiting for your earliest reply.

Regards

Jun 05, 2018

Updated by Dipesh R barot Dear home credit team.
This is ridiculous after 18 days my issue is not solve. If you are unable to fulfill your comitmen then why you're playing with customers.
I every time I call in your customer care services and your executive give me answer to mail my issue on your care id and after so many mail I don't receive any help from you side.
Now Im hoples.
You people just chited with people I don't think you able to provide loan. Even after consumer complain I received only one reply. This is to much.
Hope I got reply after this comment.

Jun 07, 2018

Updated by Dipesh R barot Still not received any calls or mail from home credit. Im sending mail daily but you people not responding on my mails and calls.