[Resolved] Home Credit India Finance — bal kat raha hai

Sayed Shamim Haider

from Bansi, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226003
Website:	homecredit.co.in

नमस्कार सर
मेरा नाम सैयद् शमीम हैदर, लोन id -[protected] है।मैंने लोन का पेमेंट कॅश किया है।कभी लेट किया है तो लेट फीस भी दी है, लेकिन मेरे बैंक अकाउंट से हर महीने ecs के नाम से बैलेंस कट रहा है, मैंने कई बार कस्टमर केयर अधिकारी को भी इस के बारे में बताया लेकिन वह बताता है कि यह बैंक काटता है, मैंने अपनी ब्रांच से पता किया तो उन्होंने बताया हम नहीं काटते लोन वाले काटते है।
तो परेशानी यह है आज मेरा फिर बैलेंस कट गया जबकि मुझको आपकी तरफ से नो डुउस भी मिल गयी।मैं ये जानना चाहता हूँ ये बैलेंस किस के पास जाता है, और काटता कौन है, और कब तक कटेगा।
अगर हो सके तो यह बंद करा दे, बड़ी मेहरबानी होगी।

धंन्यवाद

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Aug 20, 2017

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

Home Credit India Finance Customer Care's response Dear Sir,

This is in regards to your query registered with Home Credit.

In reply to your query, we understand from your email that you are concern about the ECS payment. We observe from our records that as we have not received the payment on time through ECS due to insufficient funds in the month of December, January, and March and nor your alternate payment received by us. We have done the special hit to claim the dues from your savings account but same was unsuccessful and rejected by your bank.

Any standing instruction being dis-honored would attract the ECS return charges and same will be billed by your bank. Hence we request you to liase with your bank in this regards.

Additionally, we have not presented any amount towards your bank account post 1st April'17.

Further, we would request you to kindly share the updated bank statement with us so that we can check and assist you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM