Home Credit India Finance — Forcefully moratorium has been given to me

I'm poonam thapa I hv taken consumer loan from ur organization home credit for mobile phone during the lockdown period I hv received a message asking for confirmation if I required moratorium.
On that message I hv not given confimation or request for moratorium by written or telephone.
Ur organization has given me moratorium without my confirmation and during that period i hv maintain sufficient amount for emi as I willing to pay the emi.
Now ur asking for moratorium charges for service which I hv not asked for.
So kindly remove the moratorium charges from my loan account.