[Resolved] Home Credit India Finance — Funds Not released on time now demading instalment | |||||
I applied for a personal loan via Karol Bagh Branch New Delhi, My loan was approved for 1, 50, 000 .00 and it was communicated to me that this account would be credited in my Punjab National Bank by 19th of SEPT, However after multiple follow ups and exchanges of so many emails nothing was done . And then upon checking the punjab national bank they told they have received the amount but no account number or name was mentioned so the money was never transfered . Now upon writing an application to my bank and stating on my responsiblity i am claming this amount punjab national banck credited my account on 26th october . Now my concern is they are demading my first instalment which was due on oct 19th i was more than willing to pay that amouny if they had credited my account at the right time which never happend because they failed to mention the account number and name so why should i be liable to pay that amont with the late fees upon sharing my concern with home credit they are asking me to make a payment and threatening me about the legal activities which is so unfare . They need to understand it not my fault and they should be changing the date of first instalment . Hopefully to get some positive response upon this complaint as in the email they just send a template and threaten us but no resolution . Thanks Naresh Was this information helpful? | |||||
May 15, 2017 Complaint marked as Resolved Home Credit India Finance customer support has been notified about the posted complaint. Verified Support Nov 01, 2016 Home Credit India Finance Customer Care's response Dear Sir, Thank you for your query to Home Credit India. In reply to your query, we would request you to please provide your contract id/loan account number or customer's complete name and date of birth or registered contact number so that we can check your account and assist you accordingly. We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification. Yours sincerely, Customer Care Team Home Credit India Finance Private Limited . Verified Support Nov 02, 2016 Home Credit India Finance Customer Care's response Dear Sir, Thank you for your query to Home Credit India. In reply to your query, we wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 48 working hours. We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification. Yours sincerely, Customer Care Team Home Credit India Finance Private Limited . Nov 06, 2016 Updated by Ankit98104 This was the response from the team . We are not able to contact you so your complaint is resolved . And this is when a manager is responding .I mean seariously thats the resolution whats the proof that you tried to contacted me you have my email address in case you are not able to contact me via phone . If nothing else respect your job for what you are hired rather than just doing the formality of responding . Hope some action is taken against this .  | |||||
 4 Comments | |||||
Comments
Sir mene September ki 7 Tarik ko 1400 rupee jama kiye the phir bhi 230 rupee extra kt gye agle din. Or October me bhi 58rupee ktgye.sir aisa kyo Hua or Mera contract no [protected] hai. Or customer ID 1720303 hai
Home Credit India Finance Customer Care's response, Nov 16, 2016
Verified Support
Dear Sir,
Thank you for your query to Home Credit India.
In reply to your query, your query has been resolved on 16/11/2016.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
Thank you for your query to Home Credit India.
In reply to your query, your query has been resolved on 16/11/2016.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
Hi i am getting calls for Mr. Tarun kumar at [protected] plz track. On an average i get 50 calls from different number from home credit company for a person name tarun kumar and i ahve notated them multiple time but they still insist for my information.
Home Credit India Finance Customer Care's response, Nov 22, 2016
Verified Support
Dear Sir,
Thank you for your query to Home Credit India.
We definitely understand your concern and apologized for the inconvenience caused.
In reply to your query, we wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 48 working hours.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
Thank you for your query to Home Credit India.
We definitely understand your concern and apologized for the inconvenience caused.
In reply to your query, we wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 48 working hours.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
I am walk in poorvika show room .
purchase by SAMSUNG A7 mobile but my all docoments their but still not approved, reason talk poorvika person you login cancelled cancelled cancelled 3dys applied ...kindly check it need ful...help me...
my mobile num:[protected]
Regards
selva
purchase by SAMSUNG A7 mobile but my all docoments their but still not approved, reason talk poorvika person you login cancelled cancelled cancelled 3dys applied ...kindly check it need ful...help me...
my mobile num:[protected]
Regards
selva
Home Credit India Finance Customer Care's response, Nov 24, 2016
Verified Support
Dear Sir,
Thank you for your query to Home Credit India.
We definitely understand your concern and apologized for the inconvenience caused.
In reply to your query, your loan contracts have been cancelled. You can apply for loan any time. You are requested to visit the nearest POS, our sales associate available there would assist you further with loan application process.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
Thank you for your query to Home Credit India.
We definitely understand your concern and apologized for the inconvenience caused.
In reply to your query, your loan contracts have been cancelled. You can apply for loan any time. You are requested to visit the nearest POS, our sales associate available there would assist you further with loan application process.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
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+91 90 0469 0046
3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
Customer id 292777
Thank you for your query to Home Credit India.
We are still awaiting a revert from our concerned team on your query. Please grant us more time to get your query resolved. However, we have also resent your details to the team to look to your query on priority
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .