[Resolved] Home Credit India Finance — no response by home credit yet

Andynewbie

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411058

Hi,

I had applied for a mini cash loan amounting 50000 on 20th june 2018 also my loan was approved but i am stuck on the last 7 th step due to some website issue.

I have written multiple emails to [protected]@homecredit.co.in but could not get any response from your team. Also spoke to a lot of customer team people but they are not able to understand my issue.

The issue is that i am not able to sign the online contact papers because they are not getting generated due to some website issue. Also i am attaching the screenshot please have a look.

My registered phone number-[protected]
Email i'[protected]@gmail.com
Date of birth-10/09/1992.

Regards
Anand kadam

+2 photos

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Jul 27, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2018

Home Credit India Finance Customer Care's response Dear Anand,

Thank you for contacting Home Credit.

In reply to your query, We would like to inform you that as per the screenshot shared the Loan is in Approved status. However you are not able to view the documents to sign the loan. This is a technical issue from our end and our concerned department is already working to resolve this issue. Hence, would request you to please re- apply for the loan after 02 weeks.

We apologies for the inconvenience caused due to this matter.

Thank you for your patience.

For any further help, please feel free to contact us.

Regards,
Deepika,
Customer Care Team
Business Hours – Monday to Sunday, 9 AM to 8 PM

Verified Support

Jun 22, 2018

Home Credit India Finance Customer Care's response Dear Anand,

Thank you for contacting Home Credit.

In reply to your query, We would like to inform you that as per the screenshot shared the Loan is in Approved status. However you are not able to view the documents to sign the loan. This is a technical issue from our end and our concerned department is already working to resolve this issue. Hence, would request you to please re- apply for the loan after 02 weeks.

We apologies for the inconvenience caused due to this matter.

Thank you for your patience.

For any further help, please feel free to contact us.

Regards,
Customer Care Team
Business Hours – Monday to Sunday, 9 AM to 8 PM