[Resolved]  Home Credit India Finance — regarding foreclosure amount

Address:Chandigarh, Punjab, 160022

I took 40000 rupees loan 2 years back from home credit finance my contractor id is [protected] i have been trying to contact with home credit i am asking my foreclosure amount by dialling the toll free customer care but no one is helping me no 1 is telling me about my foreclosure amount cds before i received a call from there customer care from mumbai are they told me to that they told me that they will waive off my late payment charges but by now i have been receiving their calls to deposit late payment charges on the other hand i want to 4 close this loan but no one is telling me for close amount i have food audio records call they are just cheating with me this is very ridiculous company no no one told me my foreclosure amount buy now they told me to deposit january months emi i deposited they promised to tell my foreclosure amount but they didn't fulfill their promise diya keep on harrassing me by calling again and again i am wishing to close my loan but they don't wish to close my loan
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Mar 27, 2018
Complaint marked as Resolved 
Home Credit India Finance customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2018
Home Credit India Finance Customer Care's response
Dear Gaurav,

This is in reference to your concern registered with Home Credit India.

We wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 10 working days.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
Verified Support
Feb 23, 2018
Home Credit India Finance Customer Care's response
Dear Gaurav,

This is in reference to your concern registered with Home Credit India.

In reply to your query, I am pleased to inform you that your query has been resolved successfully. I hope you had a great experience with us.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
Complaint comments 

Comments

Why my account has been attempted to debit for my already paid emi. Unprofessional company with unprofessional people who doesn't have ethics to talk. If you were supposed to debit it then why I was receiving calls from collections to pay immediate for my bounced emi and when I Paid it along with bounced charges of Rs 350 again you have attempted to to debit it. I need a clarification on this ASAP. I have been charged by my bank for this bounce, return my money fools. See the next emi shows due on 9th March. I need to know ASAP, if this could have communicated with me that the EMI is going to be represented then I could have not made a payment online and could have waited for the EMI to be represented. I need a response ASAP. Secondly this is my written feedback, complain about the collection team, they have spoken with my Dad badly over the call. Thirdly, in the first EMI as well I made an upfront payment 3 days prior and you people did a bounce for that as well, what was that??? I have put a complaint to ombudsman as well and wanted to highlight here too, so that more audiences can see how the company deals with the customers.
Home Credit India Finance Customer Care's response, Feb 24, 2018
Verified Support
Dear Sir/Ma'am,

This is in reference to your concern registered with Home Credit India.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Request you to please revert within three days, otherwise your request would be closed.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

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