[Resolved] Home Credit India Finance — regarding instant loan dispersal

jayapallion

from Bengaluru, Karnataka

Address:

560075

I applied for an instant loan on 9th dec. I didn't get the money till now in my account. My loan contract id - [protected]. Whenever i call their customer care, they are saying loan amount is dispersed on 11th dec. If loan amount is dispersed why i am not getting money in my account. One customer care has said write a mail to [protected]@homecredit.co.in. I write mail to them also on 12th dec till now i didn't get any reply from them. Another customer care has said we will arrange a call back from concern department. Till now i didn't get any call from their side. All their customer cares are giving improper answers whenever i call. The loan i applied is instant loan. Its been 6 days till now i didn't get the money. Whats the use of instant loan if it takes this much time. Please solve my issue or cancel my loan.

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Jan 19, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

Home Credit India Finance Customer Care's response Dear Jayapal,

This is in reference to your concern registered with Home Credit India.

We wish to inform you that as observed loan amount has been disbursed dated 11/12/2017. Hence, if you still not received money, we would request you to share us the updated bank statement on our below mentioned care id so that we can check and assist you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

Verified Support

Dec 17, 2017

Home Credit India Finance Customer Care's response Dear Jayapal,

This is in reference to your concern registered with Home Credit India.

We wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 10 working days.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Comments

jayapallion

from Bengaluru, Karnataka

Dear Home Credit,

As per our Telephonic conservation and above Reply I have mailed my bank statement to our Mail ID. Please solve my issue as soon as possible. My contract id - "[protected]". Your Customer care is saying that amount is dispersed on 11th dec, see my bank statement till now i didn't get the money. Please Solve it or cancel my loan. Reply me as soon as possible. I mailed my bank statement. Please check it. I didn't received any money. what type of joke it is. if you have dispersed the loan amount, why i didnot get the money. Will you please check the account number to which you dispersed. can you please provide the account details to which you people has send please.

Prabhu Patil9119

I have applied instart loan namber is [protected] .my approved date 25 may 2017 amont is 11389 . But my pemnt not a clare .plz sand a salec man pay my loan amont .my online pay is not accspt .my mobile is namber is missing plz sand a execety namber sir .my email id is [protected]@gmail.com my whatsapp namber is[protected]

Home Credit India Finance Customer Care's response, Dec 19, 2017

Verified Support

Dear Prabhu,

This is in regards to your query registered with Home Credit India.

We regret to inform you that as observed from our records your loan has been "Cancelled". Further, we request you to please contact Dealer for more clarification.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM