[Resolved] Home Credit India Finance — sagar roy, contract number -[protected] | |
Dear home credit, In a month of may, 2019 i have a taken a phone through home credit samsung galaxy a50 and the loan amount was rs. 13, 599 terms of 13 months, my emi amount was 1134 and most of payment was on time i[censored] calculate 1134*12= 13608 but 1134*13=14742 where u asked me to pay rs1134 extra without any reasons i went to the shopkeeper where i did then down payment loan sanctioned he gave the was aware about any t&c n the shop is closed fully. Now one of home credit colleague called asked me pay the extra amount with so rudely i said why am i going to pay he just threatened did want to listen told me i need face to all the consequences for this. I'm requesting you kindly please look into that because lockdown i'm not getting the home credit customer care line to talk about this fraudulent things that you guys are doing rather i need report against you guys taking extra money with any reasons. Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Home Credit India Finance customer support has been notified about the posted complaint. Verified Support Jun 17, 2020 Home Credit India Finance Customer Care's response Dear Sagar, Thank you for contacting Home Credit. We regret the inconvenience caused to you in this regards and apologies for the delay in response. We wish to inform you that as per the terms and conditions of last EMI waiver offer, our customer has to make all his EMI payment on time i.e on or before EMI due date. As we observed from our records, Installment for the month of June'19 was not paid on time, due to which you are not eligible to avail last EMI Gift offer. In case if you have any concerns, please contact our customer team on [protected]@homecredit.co.in, our team will check and help you accordingly. Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments. For any loan related information, use our Mobile App. Regards, Customer Care Team | |
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