[Resolved]  Home Credit India Finance — telephone call harassment on daily basis 2 to 5 calls daily

Address:302012

Dear team, // serious concern // reference mail copy attached with contact no. I am raising a complain due to telephone call harassment on daily basis 2 to 5 calls daily. I have also contacted to toll free no [protected] mentioned on web http://homecredit.co.in and mailed to [protected]@homecredit.co.in for stop call me/harassing but story remain same. My concern:- i am receiving unwanted calls approx 2 to 5 times on daily basis even on sunday from your company (Home credit) with different different numbers. As per your executive on daily calls "gurpreet singh have mentioned my contact no as friend", however i do not know him personally he is my friends friend, i have already requested to your executive that please remove my mobile number from your database but they do not do any thing and warned that you will receive daily call the statement like "kar lo jo krna hai call toh aaegi" i have recorded this clip on my multimedia phone. Requesting you to please remove my m. No from your database and do not call their behaviour is very rude when they talk to me. Please help us from getting disturbed and harassed, it will be a great help to have our peace of mind!
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Mar 20, 2018
Complaint marked as Resolved 
Home Credit India Finance customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2018
Home Credit India Finance Customer Care's response
Dear Sir/Ma'am,

This is in regards to your query registered with Home Credit India.

We are sorry for the inconvenience caused, we would request you to please share us the Contact detail on which you are receiving the call so that we can check and assist you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
Feb 17, 2018
Updated by vivad051
[protected], please remove this number
Complaint comments 

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Hi, I am receiving a call on [protected], please remove this number
Home Credit India Finance Customer Care's response, Feb 18, 2018
Verified Support
Dear Sir/Ma'am,

This is in regards to your query registered with Home Credit India.

We have forwarded your query to the relevant team and we shall provide you with an update within the next 3 working days.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
Home Credit India Finance Customer Care's response, Feb 18, 2018
Verified Support
Dear Sir/Ma'am,

This is in regards to your query registered with Home Credit India.

We would like to inform you that we have investigated and found positive contact in our database. Hence we are unable to remove your contact detail from our database. Any inconvenience caused with this regards is deeply regretted.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

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    3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
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