[Resolved]  Croma Koramangala — NO RESPONSE ONCE BUY THE PRODUCT

Address:Bangalore, Karnataka

I have purchased a Sony LED TV from Croma on 12-Nov-2012. When I was purchasing i was told that the TV will be installed very next day.
The next day they delivered the TV but none of the Gift items that they offered. Also, Sony technician is also not came for installation. So I tried to make a call to the Croma Koramangala by dialing the number present on the top of the bill. But this call redirected to Croma customer care center after a long wait with music’s and Croma ads. Finally the person told me to directly go the croma center. I drove to the croma center which is more than 10 KMS from my home and they informed that the technician will be coming on tomorrow (15th-Nov) and they gave another number for contact. I waited the technician until 15th As I couldn’t find the technician. So I tried the new number which they gave and identified that I was once again fooled – the new number also was redirected to customer care center. I awaited around 10 minutes in the line and finally got a customer care executive. He informed me that the technician will be available on 19th – that is after 7 days.
In short,
1. Croma doesn’t have direct numbers for contacting their showroom. They are making fools to customers.
2. Once a customer buy the product from Croma, you wouldn’t get no response from that specific showroom. You can’t reach them by phone.
3. In the Croma website, they gave options for giving complaints. But you won’t get any response once you registered a complaint. This option is just for fooling the customers who is planning to buy a product from Croma.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma
Hello,

My purchase invoice is AIF02A[protected]. Purchased on 12th-Nov.
This is not yet installed ( 5 Days over).
Today i tried to make call to Croma Koramangala, Some one took the call and disconnected.
When I tried next time, again some one take call and put into music mode for fooling me.


Regards
Shyju
Hello,

I have purchased the TV last monday(12th-Nov-2012). Today is 18-Nov-2012. It is already 6 days passed.
Until yet I the demo instillation is not done. Apart from that I didnt get the gift items offered by Croma. My purchase invoice is AIF02A[protected]. You can find my mobile number by checking the invoicce.

Regards
Shyju

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