[Resolved]  Fenesta Building Systems — fenesta windows

Address:	Mumbai City, Maharashtra
Website:	www.fenesta.com

we ordered 2 windows from fenesta dealer at tardeo mumbai...paid in full advance almost a lakh on 6th may...final measurements signed by fenesta guy Mr Vignesh patel, me and my contractor who was going to do the window opening according to the specification of the system...4 weeks later they were going to deliver the window..which would be around 5th june....our old windows removed and window cill made according to the final measurements. job was completed by 2nd june....we were told windows would be ready earlier....they finally came on 10th june....nobody came to install...finally on 15th july they found these were wrong measurements...all were small. the dealer said factory made mistake...we do not know....mr ketan mewada the dealer, mr ashish saxena the man in charge, mr rahul jagtap installation guy and his team had never net each other...and i was just calling each one...with no answers...anxious about what i had to do...finally put in complaint at call centre spoke to mr Sanjay Wahal based in gurgaon..nothing was done...just blank...2 large windows 9th floor facing sea...window 9ftx8ft....winds , rain, all flying into house...newly painted house amess, tv spoilt, sofa ruined no answer from any one , no one to take responsibility...and two large windows their profiles lying in corridor. Fenesta people did not come...we complained finally they offered to do patch up job...we refused and asked them for replacement....they said 30th july...nosign then 5th july...then came 8th july..still no sign,,we threatened for police complaint and refund(they will never)...TWO MONTHS OVER....today 9th july...onlyglass came...FROM LOCAL GUY NOT FENESTA GLASS....MR SANJAY PAWAR SAID IT WAS BECAUSE IT WAS REPLACEMENT>>>windows are still not fitted...AND FOR NO FAULT OF OURS WE HAVE DUPLICATE WINDOWS WITH NOT ORIGINAL FENESTA GLASS GOING to be still installed...still WAITING FOR OVER 2 MONTHS....they completely fraud,no coordination amongst them....totally disappointed WINDOWS MEAN GLASS>>>WE ARE GOING TO HAVE ORDINARY CHEAP GLASS FOR LAKH>>>WHER TO COMPLAIN???? TAKEN FOR A RIDE>>>EXPENSIVE RIDE