[Resolved] Home Shop 18 — Defective product, 2 times returned, refund deducting courier, charges

matrix nik

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400057
Website:	www.homeshop18

This is nakul shah from mumbai
Before 15 days i ordered on home shop 18 xxl size polo tshirt price 999, size supplied l, xl, xxl all three diff colors, not same as details given while ordering, free watch was broken, complained same day returned pickup after 4
Again delivered diff xl size after4 days on saturday, complain same time didnot pickup till tuesday after calling again for pickup, the reply was do not have xxl so we will return money deducting delivery charges
It was free delivery for 3 months as per there scheme and they delivered wrong product and they want to charge for delivering wrong product
Please do needful to resolve this

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Jul 3, 2017

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

HomeShop18 Customer Care's response Dear Customer,

Apologies for inconvenience! Kindly share order/suborder number for us to look into the issue.

Regards,
HomeShop18