Home Shop 18 — Ordered 3 rugs sets and got billed for 3 but received only 1

Address:	New Delhi, Delhi, 110001
Website:	www.homeshop18.com

Pathetic and horrible customer service by hs18.
I had a miserable experience with the delivery of products on my two orders back to back.
The first order was for garments. When i got it, the stitching was coming out and the size was also not as shown on website. I had to get it replaced with the other size. Not to mention i had to send it back through courier and i was promised that i would be refunded these courier charges in the form of gift coupon. But i never got it back till date. When i received the replacement, again the fabric quality was not good and it seemed that it is a second hand product.
Talking about my last order, i placed the order for the rugs set and i ordered 3 quantity for these sets. Next day they called me to confirm the quantity and i confirmed that i have placed the order for 3 sets. So i got billed as per 3 quantity but when i got it, it was only 1 set and that too not that color which i ordered for. It was a different color. I called up immediately to inform about the same but to my surprise the executives did not had any clue what mistake happened from their end and why i got billed for 3 when they have sent me only 1 set. I also have the receipt of the payment which i made. I wanted to speak to a supervisor but they were just passing the call to each other placing me on hold numerous times. They just had to say that they cannot do anything about it and they can refund my money in coupons only. It is completely bull service. Nobody tried to take ownership and rectify the error. Even they were not ready to accept the error which happened. I would definitely not go ahead and shop again from hs18 and will make sure that i tell these experiences to all the people whom i know and they also do not shop from hs18.
Horrendous customer service i have ever seen in my life.