[Resolved] Homeshop18 — damaged product delivered-pressure cooker

yogesh v parab

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400093

My name is yogesh i had purchase pressure cooker online thorough home shop 18 site, at the time of delivery i have received totally damage product. Just open parcel and immediate lodge the complaint for return the same.

But no one replied as well response against the same, till today 8 days already passed - complaint given on 7/12/2018

Order no-[protected]

+2 photos

Was this information helpful?

No (0)

Yes (0)

Jan 24, 2019

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

HomeShop18 Customer Care's response Dear Yogesh,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly wait for 4-5 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Dec 21, 2018

HomeShop18 Customer Care's response Dear Yogesh,

We apologize for the inconvenience you faced related to the product.

We would like to inform you that we have processed your refund worth INR 2199/- in your account dated 20-Dec-18, Transaction Id: RATNN[protected].

Henceforth we would request you to contact your bank for more information.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav