[Resolved] Homeshop18 — damaged product delivery

shishir99

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226020

Hi,

I received damaged product from homeshop18.

They are not taking any interest to picking my damaged order and for refund process.

I have to received any phone call or picking date message yet.

Please see my email copy below-

"hi homeshop / rahul,

Complain number :hs[protected]

Please pick your damaged order [protected] from my home.

As you know it was damaged but still no order picking message is received yet. Please return it asap.

Also i had updated my bank account details to your executives so please initiate refund request for my amount asap.

Please make an arrangement and send any executives to my home address for picking your damaged order. It was my first experience with homeshop18.

Totally disappointed. Many thanks.:

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Jan 18, 2019

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

HomeShop18 Customer Care's response Dear Shishir,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly wait for 2-3 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Dec 16, 2018

HomeShop18 Customer Care's response Dear Shishir,

We apologize for the inconvenience you faced related to the product.

We would like to inform you that we have processed your refund worth INR 2199/- in your account dated 13-Dec-18, Transaction Id: RATNN[protected].

Henceforth we would request you to contact your bank for more information.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav