[Resolved]  Homeshop18 — Everwel 131 pc complete stainless steel dinner set

Address:	New Delhi, Delhi, 110085
Website:	HomeShop18

Hi

I ordered the above mentioned product from homeshop18 on june 25, 2017 and paid rs 6999.00 on the same day through online mode. I received this order on june 29, 2017 and from that day i have been following up from company's customer care executives regarding my concerns about the product.

Below are the concerns:

1. There are missing items - 1 karahi and 1 tadka karahi
2. Out of the 6 water glasses that i have received, 4 are of one design and 2 are of other design
3. The steel coating is partially removed from some of the utensils
4. The thermostat plate of the dry iron is not flat.
5. The quality of steel is not up to the mark. Some items are of very low quality.

Its unfortunate but seriously, this is really alarming that a company like homeshop18 is cheating people by selling such low-grade items. Neither your company is arranging any pick-up for returning these items. This is highly disappointing. The customer care people are not ready to help in any way. They say that they are bounded by rules.

Moreover, the courier company is charging me approximately inr[protected] for returning this item. However, your company policy say that you will refund only 10% of item value (I. E. Rs 700). This means that i have to first spend extra inr 500-800 for courier and then approx inr 300-500 to buy any other item from your company.

I request you to look into this matter. I am feeling highly cheated and am ready to take up this matter to any appellate authority like yours.

Thanks,
Ambuj