[Resolved]  Homeshop18 — Faulty low quality product is delivered and on complaint no resolution is provided

Address:

Ghaziabad, Uttar Pradesh

I have bought a Nova 15L geyser via HomeShop18 via order No.[protected]. I have already done a complaint follow-up for last 1 month with dealer (Mr Naveen – [protected]) but he didn’t responded at all. And he didn’t provide any resolution, than I decided to go for HS18 customer care. I am doing follow-up with HS18 since 14/11/1983 with below complaints numbers 90376741 – Dated 14/11/13 90720895 – Dated 19/11/13 90917331 – Dated 22/11/13 But I am very sorry to say even HS18 is not able to provide me the resolution. They tried to made me in conference with Mr. Naveen on 20/11/13 and Mr. Naveen had accepted that his product is not suitable for use (Mr Rajat was the HS18 representative and he logged everything in complaint). I requested Rajat/Ravindra to refund the money as the product is of low quality and not suitable for use. I have already talked HS18 customer care number many times and they always promise me to resolve the complaint in 24-28 hours. But I didn’t have any refund after doing continuous follow –up since 14/11/13. I request HS18 staff to call me on +91-[protected] for any further queries to get the resolution quickly. Geyser is a product, which is of poor quality can lead to a big accident; I don’t want to go in that situation. Kindly provide me the refund soon.