[Resolved] Homeshop18 — hand sewing machine | |
I purchased a hand sewing machine wide order no [protected]. I checked the item as soon as i received it. It got excessively heated up and stopped working. I reported the issue the very same day and asked for replacement. Its been more almost 3 months now and ur customer care is just logging complaints and doing nothing. Pathetic service. The manufacturer felix is calling just to say that the product will be picked up... I havent seen such a stupid service till date. U are getting a bad name for ur brand. I will follow up in twitter and consumer portals till replaced. This is our hard earned money. Dont think we will leave the thing midway. Was this information helpful? | |
Feb 16, 2018 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. Verified Support Jan 16, 2018 HomeShop18 Customer Care's response Dear Mr. Saga, We regret the inconvenience caused to you. We would like to inform you that we have forwarded your concern to the Felix Customer Care Team, with complaint no HS[protected]. Brand Executive would contact you within 48 hrs and assist you to resolve the issue. We request you to kindly wait for 48 hrs for resolution. If you want to contact Felix Customer Care team, please call at [protected]/[protected]. Thanks & Regards, HomeShop18 | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
64%
Complaints
3449
Pending
350
Resolved
2012
View all 3449 HomeShop18 reviews & complaints
View all HomeShop18 contact information
I will drag u guys to litigation for the wrongdoing