[Resolved] Homeshop18 — help required

Ruhi1234

from Delhi, Delhi

Address:

New Delhi, Delhi

You deliver wrong products to the customers and then make them wait for another 2 weeks for just to assign the delivery executive to take the product back.

All the so called customer care executives are trained to say "wait for 24-48 hours" and they have no solution to the problem.

When asked to connect to senior executive, all the seniors get busy at the same time.

All the phone lines are not in service and every time tit says that "calls cannot be accepted".

A major waste of time, money and efforts.

Was this information helpful?

No (0)

Yes (0)

Jul 30, 2019

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2019

HomeShop18 Customer Care's response Hi Ruhi,

We apologize for the inconvenience you faced related to the product. Rest be assured that we thoroughly evaluate the product and place only genuine products on our platform. The issue which you might have faced could be a rare scenario. We would be happy to help you. Request you to share your order or sub-order number here or alternatively you may call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Shagufta khan