[Resolved] Homeshop18 — magicraft roti maker not working

anuradha1510

from Bengaluru, Karnataka

Address:

New Delhi, Delhi, 281001

I have received the roti maker of above product on 12.12.18 evening. After opening the product, i found its handle is not fixing and moulding as per the specification shown on tv. Even there is a gap in between two plates.
I have registered complaint of the product to customer care immediately. My complaint no. Is hs[protected] against order no.[protected]. Customer care rep. Simple reply that electronic items are not replaceable and refundable shocked me. Anyhow, she has given the complaint no. And assured me that reps. From magicraft will contact me in 72-hours.
I request you to look into the matter and complaint should be attended within 24-hours. 72-hours is a long process.

Regards
Anuradha sharma

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Jan 21, 2019

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

HomeShop18 Customer Care's response Dear Anuradha,

We apologize for the inconvenience caused to you.

As per our verbal communication, we would request you to please allow us 1-2 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Dec 21, 2018

HomeShop18 Customer Care's response Dear Anuradha,

We apologize for the inconvenience caused to you.

We would like to inform you that as per our records your complaint has been resolved.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Jan 11, 2019

Updated by anuradha1510 No my complaint is not resolved.
I have received a call from vendor and asked him for replacement . Bud after that there is nothing has been heard from his side.

No replacement, No. refund

Regards