Homeshop18 — Misbehavior to Elderly Parents by Homeshop18 team

Address: Gautam Buddh Nagar, Uttar Pradesh, 500026

Website: www.homeshop18.com

Dear All,

We are regular customers of products from Homeshop18. However, during the most recent delivery of a product (24th June), the delivery boy from the courier office has started misbehaving with my parents, who are old aged and handicapped. He and his manager started accusing us of not making payments, especially when we had no idea he was waiting at the door. It takes a lot of effort for them to go and open the doors for delivery boys who come at really odd hours. It has been a constant request from our side to them to make sure they can intimate us an appropriate time & date of delivery and/or call us before they come.

The most recent delivery boy and his manager had started accusing my parents of NOT opening the door because we were trying to avoid paying them. This is an absurd way to communicate with customers. Especially ones who are elderly and have their own set of challenges in executing day-to-day tasks.

This sort of behaviour isnt new, as I have heard complaints from the Security at the colony that I reside in that delivery boys from Homeshop18/Aramex(Courier Company) do not observe appropriate security protocols.

I recommend everyone to boycott such a service from companies like these. Further more, I request to some action to be taken against such companies so that they understand the value of service to customers and at the very least, learn to behave appropriately with customers.

Please find the order details mentioned below:

Customer Name: Lalit Mohan Hoogan
Address: 3, Rukmini Devi Colony, Phase 2, AOC, West Marredpally, Secunderabad.
Phone No: [protected]
Mobile No: [protected]
Sub-Order # :[protected]
Cluster # : 712069
AWB # : [protected]
Courier Name: Aramex
Order # :[protected]
Order Date: 18-Jun-2016
Package Code: L-20-Bag4

- Milan Hoogan